Returns & Exchanges
We offer a 60 day return policy, refunds are only permitted if there was an error made by us when we shipped the items or if the items are defective.
Please do not attempt to return your product without contacting us first, you can email us at firstname.lastname@example.org. And receive a Return Number (RMA#) along with the proper address to return the items. We will require your Name, Order Number and reason for the return request.
When ordering products from our website, it is your responsibility to choose the correct item(s). By making a purchase from us you are confirming that you fully understand all the terms and conditions stated here and also agree to all terms and conditions.
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 60 days to the address you receive from us. Items returned without original packaging will not be refunded so please keep all packaging for the 60 day return period. If you have any further questions or problems, please email us at email@example.com.
Please note: As part of the return process, if the returned item is found to be in perfect working condition, a 20% restocking fee will be applied.
Can I cancel my order?
Orders are typically processed immediately. We will make every effort to honor cancellation requests before your order ships, but we are unable to guarantee cancellation once your order has been processed. You can cancel your order for a back-ordered item until the day the item ships. To cancel your order, please email us at firstname.lastname@example.org.